Frequently asked question

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What is our #1 callback with our clients?

Since we started in business, well over 20 years ago, the #1 callback is when...
A person holding a sign with customer complaints

Common complaints regarding refinishing your wood floors

Our goal is to NEVER have any complaints and we try to do this by...
Two people moving a cream colored couch

When can I move my furniture back/walk on the floors?

Most of our clients are surprised on how quickly they can walk on their wood...
Urine, water damage, and scratches on wood

What are the most common ways my wood floors can get damaged?

Scratches/Gouges: Our most common call. About once a week, we get calls from homeowners, appliance...
A person wearing a mask and cleaning floor

Can I refinish my hardwood floors?

Anything is possible, right? In our 21 years of experience, we have seen many clients...
A person painting a room with blue color

Should I refinish my wood floors first, or paint the room first?

The consensus amongst the trades is...."Let me go first". Why is this? Most of the...
A light colored wooden floor and ash walls

What do we do about my baseboards/shoe molding, door casings etc?

Do we have to remove them? Do I need to replace them? Can we just...
laminate

Hardwood floors vs laminate, vinyl or Luxury Vinyl Tile (LVT)

The preferred flooring in a home is almost always hardwood floors, but sometimes other option...
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Is getting your hardwood floors refinished a dusty process?

It should not be! It does depend on who you hire and what type of...
A dark hardwood floor with gaps in them

Why do I have gaps in my hardwood floors?

One of our top 3 questions! You have gaps in your wood floors for a...